Usernames and Passwords - Important Facts

This is the most important thing to get right when configuring your router. The username and password supplied by Comms365 will need to be entered exactly as it has been provided and is **case sensitive**. If it is entered incorrectly the connection will not be authorised and you will have no connectivity. Authentication consists of - APN Name - Username - Password - CHAP You do not need a PIN number If you are having problems, please check these details very carefully before raising a ticket. Your full SIM credentials can be found on CommsPortal - If you need a log in or cannot remember your log in details, please raise a ticket and our team will be happy to reset it for you.
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