SIM Cards (Subscriber Identity Modules) should be taken care of as they can become damaged if not handled correctly.
- Do not scratch the circuit board
- Avoid extreme temperatures
- Do not bend
- Keep away from magnetic fields
- Operating temperature between -25ºC to +85ºC
In many cases, a problem getting a SIM to work will not actually be the SIM. Typically it is the use of the incorrect APN or credentials. These are hugely important as they form part of the security around our service. Incorrect username and password or APN details will not enable to SIM to work.
If in doubt please log into your CommsPortal account and retrieve the correct credentials for your SIM.
If you are still having difficulties, please raise a ticket for assistance - we're here to help.